Terms and conditions

Boutique Hotel Texel

•          All our roomprices are per room per night based on two persons per room, unless otherwise specified.

•          All the prices are including breakfast, use of Spa Woolness (if the room reservation is booked directly at the hotel) exclusive touristtax and the municipal charges, unless otherwise specified at the arrangement or offer.

•          Check in from 14:00 o’clock. Check out before 11:00 o’clock (earlier check in or later check out in consultation possible).

•          Children 0-2 € 10, per room night | Children 3-11 € 30, - per room per night | Children 12+ €55,- per room per night. The child is an extra person in te room of the parents.

•          Boutique Hotel Texel retains the right to amend the room prices at any time.

• Pets are only allowed in our designated rooms, subject to availability. Pet-friendly rooms can only be reserved upon request. One pet is allowed in the pet-friendly room.

• Check-in from 2 p.m. Check out before 11:00 am (earlier check-in or later check-out is possible in consultation and with a supplement).
• Smoking is not permitted in the entire hotel. Only in designated areas outside the hotel.
• Elevator present
• Free WIFI
• Free parking
• Bicycles available for rental. View prices and further (cancelation)  information here.

_{Spa Woolness}

• Entry to Spa Woolness is at your own risk. Boutique Hotel Texel is not responsible or liable for any loss or damage from a visit to the Spa Woolness

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B. Treatments

• Boutique Hotel Texel provides available spaces to several independent entrepreneurs in the beauty and wellness sector. Boutique Hote Texel is not responsible or liable for any loss or damage, and/or any claim arising from a treatment in one of our salons. The enjoyment of a treatment at one of our specialists at Spa Woolness is at your own risk. When you unforeseen as a result of the treatment, experience any ailments, then it must be reported (in written) within 48 hours.

C. Canceling and/or changing the treatment(s).

• Canceling and/or rescheduling a spa treatment can be canceled / rescheduled free of charge up to one day before the treatment.
• A cancellation is only considered a cancellation if it has been canceled by telephone or e-mail and if the cancellation has been confirmed by the hotel.
• If you cancel the treatment on the day itself, 100% of the treatment costs will be charged.

D. Complaints

•  The other party is obliged to address complaints about the performance immediately, upon discovery, but no later than within 48 hours to the company, this way the company can remedy the ailments/complaints. Any complaints must be confirmed in writing within 7 days by the other party to the company.

• The other complaints in execution of the agreement must also immediately after discovery but at the latest within 14 days after the delivery of the goods and/ or performance, in writing to the company.

• When the company is not notified about the complaints within the aboved periods, the goods wiill be deemed to be in good condition, the services/treatments will be deemed to comply with the agreement. In that case it’s not a right of appeal to the applicable durability, or the agreen warranty.

• Spa Woolness and Boutique Hotel Texel, shall not be liable for any loss or theft of the guest’s goods, or valuables, and does not accept any liability of injury and or damage to the goods/valuables. Spa Woolness and Boutique Hotel Texel uses video surveillance for the security of the guests and the staff. We have a mazimum retention period of 24 hours, unless certain footage is used to resolve indentified incidents.

General data

Cancellations

Direct hotel reservations always have the best terms and conditions. Do you want to know why?

When a reservation solely for a hotelaccommodation, whether with breakfast, has been made for one or more individuals applies the cancellation of the reservation in the following

Individual reservations

• Cancellation up to 48 hours (2 days) before arrival is free of charge. We use the arrivaltime of 14:00 o’clock. If you have a reservation for arrival on the 6^th of Juli then you may cancel free of charge or change dates untill the 4^th of Juli till 14:00 o’clock.

• A cancellation of the reservation is only valid when the cancellation has been done per phone or e-mail and when it is confirmed by the hotel.

• Do you have a reservation directly at made at the hotel then applies for a reservation till 24 hours, a charge of 50%, after 24 hours the charge is 100%.

• These favorable terms and conditions don’t aply on reservations made through a third party.  To cancel your reservation, you will need to get in touch with the company from whom the booking is placed.

Groupreservations

B. Retention of option

After receiving the quote you can place an option on the reservation. This option can be retained for up to 14 days. After the end of these 14 days, without a definitive reservation, the option automatically expires.

C. Cancellation and change conditions for group reservations

C.1 - One month before arrival, the entire booking can be canceled and/or moved free of charge.

C.2 - Up to 21 days before arrival, 25% of the total reservation value will be charged.

C.3 - Up to 14 days before arrival, 50% of the total reservation value will be charged.

C.4 - After 14 days prior to arrival, 100% of the reservation value will be charged

C.5 - With the exception of a maximum of 2 rooms, the following cancellation conditions apply: See D.

C.6. Adjusted cancellation conditions apply to rental of the entire location

Changes or cancellations can be made free of charge up to 3 months prior to the reservation, after which costs will apply.

D. Cancellation and change conditions for the number of rooms within the reservation

D.1 - The room numbers can be changed free of charge one month before arrival.

D.2 - Up to 48 hours before arrival at 2 p.m., room numbers can be changed free of charge with a maximum of 2 rooms

D.3 - Up to 24 hours before arrival, 50% of the canceled room rate will be charged

D.4 - After 24 hours prior to arrival, 100% of the canceled room rate will be charged

E. Deposit

When the group reservation is final. We ask that you make a down payment at least one month before arrival. Choose from:

E.1 - 100% of the booked rooms
E.2 - 50% of the reservation value of the quotation.
_{Reservation value concerns the total reservation including overnight stays, breakfast, lunches, dinners, breaks or other types of offered and confirmed services provided by the hotel.}

No show

In case of a no-show the guest is always obliged to pay the reservationvalue to the hotel. Download here the Uniform Conditions for the Hotel and Catering Industry.